Airport Parking News

www.Parctel.com: Senior management at Liverpool John Lennon Airport went back to the classroom today as a new Customer Services Training initiative was launched in conjunction with the Liverpool Culture Company.

Liverpool John Lennon Airport has joined forces with the Liverpool Welcome team to provide the Airport Community with customer service training in a bid to support Liverpool's aim to become 'the friendliest and most welcoming city in Europe'.

To help deliver this aim each employee at JLA will attend a half a day workshop in order to gain an understanding of the European Capital Culture and what to expect during 2008, learn what's on offer in the city and to enhance their customer service skills.

Andy Gower, Airport Director at Liverpool John Lennon Airport, said: “JLA is now a 5 million passenger per year Airport and as a gateway to the European Capital of Culture high customer service standards at the Airport are essential and the launch of this focused training demonstrates our commitment. First and last impressions speak volumes and that's why the Airport Community is working alongside the Culture Company to make sure Airport users receive the right level of service. We aim to provide the best service possible to our visitors in the run up to and during 2008.”

Neil Peterson, Head of Liverpool Welcome at Liverpool Culture Company, added: “JLA sees thousands of visitors pass through its door every day, so their staff play a crucial role in establishing the city's reputation. We are delighted that JLA is dedicated to working with us on this initiative - as the airport has a huge impact on the first and last impressions people have of Liverpool. We've also provided customer service training for staff at Merseytravel and John Lewis and will be working with more key businesses to ensure visitors receive a customer service to equal the city's world class cultural offer.”

Between two and three sessions will take place each week from today until the end of the year which all staff will have the opportunity to attend. Each workshop will involve group discussion, presentations and role-play.