www.Parctel.com: Lessons to be learnt by both the travel company and traveller here. More and more we see that first impressions count. And the air traveller's first impression is always Airport Parking. If your reception at the aiport parking lot is smooth and unstressed then that good first impression will excuse a lot of niggles later. Book your Airport Parking before arrival and hopefully what happened to Alan Johnston will not happen to you. His blog rant is titled Dear British Airways and Iberia Airlines.:
You offer a unique travelling experience through your “co-operative partner service” to Ibiza - one that should work very well - but in reality does not deliver as smoothly as it should.
Booking on-line through Iberia.com is a very easy, straight forward service - electronic tickets issued all very efficient.
The problems first occur at airport parking and choice of terminal - tickets state very clearly which terminal you should go to - all OTHER evidence and instructions at car parking and in airport brochures indicate that you should in fact be going to another terminal - first stressful decision has to be made - we followed the ticketing advice (the right decision) quite a few followed the permanent advice provided by the shuttle buses and airport information services ( the wrong decision). They caught us up about 90 minutes later after having gone to the wrong terminal.
We check in and get a boarding pass for first flight - but not the second - which was so odd we came back out to check it was OK and were assured it was. All our baggage was checked through to Ibiza.
Click HERE to read more.
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